the Customer is Not Always Right
I've been reading this website for months now, and right now I reach page 120 and counting down.
The website posts stories and quotes from all over the world, majority from the workers/staffs/customer services etc etc and a little number of customers about the misbehaving of the customers which challenge their patience and mentality status.
After reading for some hundred pages and thousands of stories (I started from the last page, going upward), I can't really believe that there's people so sial and hampeh and unbelievably misbehave, or the more exact word to express - STUPID.
And YES they are so right - CUSTOMER IS NOT ALWAYS RIGHT!
Today, I read about this story, and by far my most favourite.
Restaurant | Belgium
(A father is letting five kids make a complete mess of the restaurant. They’re ripping napkins and using it as confetti, breaking chopsticks and screaming their little heads off.)
Me: “Sir, I’m going to have to ask you to tell them to stop doing that. They are disturbing the other customers.”
Father: *beaming* “No.”
Me: “No, as in, no you won’t tell them to stop it?”
Father: *still beaming*“Yes.”
(I have to get back to work at this point and sure enough, the kids keep misbehaving. Several customers complain to me but I have no authority to throw them out. The last to complain is a table with about eight young guys.)
Customer 1: “So there’s nothing you can do about them?”
Me: “I’m so very sorry sir, but no. I can get you a drink from the house to make up for it.”
Customer 2: “No, that won’t do.”
Me: “Well, I can see if I can get you a free desert…”
Customer 2: “Not what I meant. Can’t you get your boss?”
Me: “I’m afraid he’s not in, sir.”
Customer 1: “Well we won’t accept any free stuff. I bet that would come out of your pay.”
Customer 3: Hold on…”
(The customer gets up and the others immediately follow him to the noisy, messy table. They’re now surrounded by eight tall young men who look mighty pissed.)
Customer 3, to the father: “Tell them to stop it.”
Father: *still beaming* “No.”
Customer 1: “You’re upsetting the waitress.”
Father: “Do you guys even work here?”
Customer 1: “No, we’re from that prison up the street. We’re out on parole. Funny coincidence, we all served seven years for kidnapping and murdering a bunch of noisy brats and a jerk who made minimum-wage waitresses cry.”
(At this point the kids become very, very quiet and the other patrons start giggling and staring.)
Father: “You’re lying.”
Customer 4: “Wanna take that chance, buddy?”
(One more lecherous grin was enough to send the whole bunch of misfits scurrying to the exit. My knights in shining armor actually got applause from the other diners and a free meal from me.)
So for all people who are working and need to confront stupid customers, when you are feeling sad about another stupid customers, do enter this website. It will sure cheer up your days. And for others who are playing the 'customer' role, try to read too so you won't misbehave next time.